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3.6 out of 5
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See all 17 wotif Reviews

"Modern stylish quirky, great view, wonderful facilities, attentive and friendly staff " More

By a verified traveller on Fri 01 Mar 2024

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Wonderful Room, Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$372* Per night/room 1 Apr. - 2 Apr.

Suite, 1 Bedroom (Extreme Wow Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 1 Bedroom, Harbour View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Wow Suite, Suite, 1 Bedroom, Harbour View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Larger Room, Apartment, 1 Bedroom, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Wonderful Room, Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

W Sydney ratings based on 17 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for W Sydney

Everyone (5) Couples (6) Family (4)
1 out of 5
I was very disappointed that 4 adults was put in to double room and compromised clients privacy. The room we stayed could accommodate coup and two kids. I was trying explain to the hospital staff they weren’t interested what I was trying to explain and stated that hotels was booked out. We didnt sleep at all we were very exhausted.

Posted by on 3 Mar. 2024

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5 out of 5
Modern stylish quirky, great view, wonderful facilities, attentive and friendly staff

Posted by on 1 Mar. 2024

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3 out of 5
Over priced for what it is and took over 20mins to check in

Posted by on 15 Feb. 2024

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Comment from Hotel Management

24 Feb. 2024 by Judd

Dear Anthony,Thank you for taking the time to provide us with feedback about your stay.We apologize with relation to the time it took to check you in, this is below standard.As a 600 room hotel, we do have congestion at times when check in commences at in the afternoon, however this should have been a lot faster than 20 minutes, I apologize about this and will provide this feedback to our Welcome team.I hope to welcome you back again.Best wises,Judd RabbidgeHotel ManagerW Sydney

4 out of 5
Pretty hotel. Awesome buffet breakfast. The very young staff need more training as they looked scared when you asked them something and most times could not answer you.

Posted by on 14 Feb. 2024

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Comment from Hotel Management

25 Feb. 2024 by Judd

Dear Rosa,Thanks for taking the time to provide us with feedback about your stay.We are glad you had an enjoyable stay. We also appreciate your feedback about our talent and them being slightly hesitant, I will be working with our leaders on a training program to build more confidence with our talent.Thank you,Judd RabbidgeHotel ManagerW Sydney

4 out of 5
Great Hotel ,Excellent Service, Plenty to do in the Heart of Darling Harbour.

Posted by on 13 Feb. 2024

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Comment from Hotel Management

27 Feb. 2024 by Judd

Dear Steryio,Thank you for your feedback!We are happy to hear you enjoyed the service and all the action in Darling Harbor! We hope to welcome you back to W Sydney very soon.Kind Regards,Judd RabbidgeHotel ManagerW Sydney

5 out of 5

Posted by on 15 Jan. 2024

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5 out of 5
Beautiful property,fantastic staff. Clean, tidy, we had a harbour view room which the view was spectacular. The only one negative is the size of the bath for an adult its very tiny.

Posted by on 12 Jan. 2024

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2 out of 5
Well over 2 hours for them to take one bag to our room, and upon going back down twice to grab the bag ourselves, we were told both times that it was on it way up, which was a complete lie, which made us late for our 10th wedding anniversary dinner. Then we get given a late checkout to 12pm, we try and sleep in only to get called at 10am asking us to leave and refusing to provide the previously agreed late check out. Our room wasn't very clean and we didn't complain. It seems there is some work to do at the W Sydney to get to a level of satsfactory customer service.

Posted by on 11 Jan. 2024

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5 out of 5
Location

Posted by on 7 Jan. 2024

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5 out of 5
Its a shame theres limited parking however staff were friendly buffet was great. Very customer service focused hotel. Very happy.

Posted by on 24 Dec. 2023

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Comment from Hotel Management

26 Dec. 2023 by Craig Seaward, General Manager

Hello Silva, Thank you for sharing your review, we appreciate your kind comments about the customer service received during your stay. We are sorry that you missed out on the parking, we unfortunately do have limited spots available being in a city location.Best personal regards,

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.